Miako Shipping Policy
At Miako, we do everything we can to deliver your products as quickly as possible and in optimal condition.
1. Order Processing
All orders are carefully prepared once payment has been confirmed.
• Processing time: 1 to 3 business days
• During peak periods (sales, the holiday season, promotions), this time may exceptionally be extended to 4 to 5 business days.
• Once your order has shipped, you will receive a confirmation email containing a tracking number.
⚠️ The tracking link may take 1 to 4 business days to be activated by the carrier.
2. Estimated Delivery Times
Delivery times vary depending on your destination country:
• United States: 6 to 12 business days
• France, Belgium, Luxembourg, Switzerland: 6 to 12 business days
• Rest of Europe: 6 to 12 business days
• Rest of the world: 8 to 17 business days
These times are estimates and may be slightly extended during periods of high demand.
3. Shipping Costs
• Standard shipping is free on most of our products.
• If shipping costs apply, they will be clearly displayed at checkout.
• For international deliveries, any customs duties or local taxes are the customer's responsibility.
4. Order Tracking
Once your order has shipped:
• You will receive an email containing your tracking number.
• You can also track your package via the "Order Tracking" page on our website.
• If you do not receive an email within 5 business days of placing your order, please contact our customer service team at contact@miako.co.
5. Carriers
Miako works with reliable, well-established carriers to ensure secure and efficient delivery.
The carrier used depends on your destination country.
6. Lost Package or Package Marked as Delivered
If your package is marked as delivered but you have not received it:
1. Check the address provided when you placed your order.
2. Check with your neighbors, building manager or pickup point.
3. Contact our customer service team at contact@miako.co with your order number.
If the carrier confirms that the package is lost, we will send a free replacement or issue a refund, whichever you prefer.
7. Incorrect Address
It is the customer's responsibility to provide a complete and correct address.
• If you notice an address error before shipment, please contact us immediately.
• Changes are only possible if the order has not yet been processed.
• If the package is shipped to an incorrect address provided by the customer, Miako cannot be held responsible.
8. Exceptional Delays
Delays may occur for reasons beyond our control (customs, weather conditions, strikes, heavy logistics volume).
If your order has not received a tracking update after 25 business days, you may request:
• A full refund, or
• A free replacement shipment
For any questions, our customer service team can be reached at contact@miako.co.
